SERVICENOW

As your expert resource for all things ServiceNow, we’ll help you pull more value from the platform to help you improve productivity with intelligent digital workflows—from implementation to optimization.

With a 360-degree methodology, we’ll help you optimize your organizational support structure, processes, and implementation so you can cut operational and upgrade costs, streamline and accelerate development processes, and get closer to out-of-box to minimize friction.

Our areas of expertise include:

• CMDB: We’ve helped many Fortune 500 companies improve the health, completeness, and accuracy of their CMDB while eliminating duplicity. We’ll help you use automation to improve the trust and utility of your CMDB, regardless of size or degree of complexity.

• Service Request: With ServiceNow’s Request Management solution, you can meet users where they are. Boasting AI-powered self-service capabilities, the Service Request solution makes it easy for employees and customers to request products and services, ask questions, and more–anytime, from any device.

• Cloud Management: If you’ve recently completed a cloud migration, have you considered how your cloud environment will be integrated into your ITSM and ITOM processes? Leveraging ServiceNow and automation tools like Red Hat Ansible, we can help you take your business to the cloud faster while eliminating runaway costs, reducing user complexity and minimizing risk. What’s more, with an extended service management approach, our Cloud Management capabilities will help you take full advantage of all the benefits of the cloud to make your work go faster, while allowing you to maintain control over your cloud resources.

• Demand and Project Portfolio Management: Balance capacity against demand and optimize your portfolios to achieve business value with ServiceNow’s Project Portfolio Management (PPM) solution. The platform’s demand management capabilities make it easy to centralize business and IT requests while streamlining the investment process for new products, services, repairs, and enhancements. Plus, with complete visibility across all work, including traditional, agile, or hybrid workflows, you can more efficiently manage outcomes to create value, deliver faster, and manage hybrid ways of working while embracing uncertainty.

• Incident Management: With ServiceNow’s Incident Management capability, you can bring the right people together to manage work and collaborate using one platform across your IT processes—so you can restore services quickly for improved productivity.

• Service Catalog: By codelessly automating workflows and approvals, the Service Catalog makes it easy for you to improve the customer experience, accelerate service delivery, and reduce operational costs while delivering a wide range of products and services through a modern and user-friendly storefront.

• HR Request: A one-stop shop for HR services, Service Now’s HR Request capabilities streamline and simplify the employee service experience. And with ServiceNow’s Service Delivery solution, employees can find the right answers when they need them, ultimately boosting productivity and engagement.

• Change Management: ServiceNow’s Change Management solution features built-in machine learning that intelligently approves changes so you can boost change velocity, enhance accuracy and proficiency, and integrate and simplify organization-wide change processes.

• Orchestration: Featuring client software distribution, password reset, client software, activity packs, and more, Service Now’s Orchestration tool helps you automate IT and business processes for operations management, so you can improve productivity, accelerate processes, and reduce risk.

• Monitoring Integration and Event Management: ServiceNow’s Monitoring Integration capabilities make it easy to integrate any monitoring tool into the platform, while the event management offering identifies issues before they happen and creates actionable alerts to ensure minimal impact on users.